|Miss Sarah Smith (f)|
Sarah Smith – St. Damian’s Surgery Team Leader & Complaints Officer
Sarah has worked for the Practice as a Medical Receptionist for over 9 years, originally with the All Saints Medical Practice and welcomed the July 2011 merger between St Margaret’s Surgery and St Damian’s Surgery with the BOA Health Centre and Winsley Health Centre. Sarah was appointed to Team Administrator in 2013 and has progressed in her role to become St. Damian’s Team Leader in Melksham.
Sarah is mainly based at the Melksham Practice, assisting with the development of the operational services provided by the Practice. This includes working with the Admin & Reception Team to enhance, refine and maintain a good level of service within the Results, Repeat Prescription, Patient Liaison and Appointment systems.
Sarah works closely with Michelle Coleman, Complaints Lead, and are jointly responsible for dealing with patient complaints and patient feedback. Sarah maintains and updates patient information on the Practice website, NHS Choices website and waiting rooms at all Surgery sites. Sarah is passionate about working with people and strives to maintain a high level of patient care service from the Admin & Reception Team.