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Noticeboard

Welcome to our Practice 

NEW TELEPHONE SYSTEM - a new system has been installed at BOA & Winsley Health Centre on Wednesday 23 August 2017.  St Damian's Surgery will commence onthe 12th Septemeber.   We are working hard with our engineers to ensure the system is back up and running smoothly for our patients. We apologise for any difficulties experienced with accessing our services during this time. All feedback is gratefully received whilst we work with our engineers to resolve any problems encountered. Thank you for your patience.

Posted: 29.08.17              

New Patient Registration

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We are delighted to accept new patients who live in the surrounding area onto our practice list.

New patients welcome at St Damians surgery, Melksham. Please click here to find out more information.

 

Does it matter where I live?

Yes. We can only accept patients who live within this geographical area as this allows us to make house calls when necessary and to balance the number of patients between the different practices.

To view a document which outlines the boundary for our practice, click here.

If you wish to register with us, please visit the surgery and talk to our reception staff. It would be a great help if you could bring with you your up-to-date medical card. If you cannot find it, do not despair. We will also need you to bring some form of identification. This can either be a photo ID (passport/driving license) or a utility bill. Simply see our reception staff who will give you a simple form to fill in. Please ensure you know the following details:-

  • Full name, including previous names
  • Date and place of birth
  • Last address
  • New address and post code
  • Last name and address of your previous Doctor
  • NHS number if known - not the same as your National Insurance number!

Named GP

Part of the NHS Initiative for 2015/2016 is to ensure that all patients have a named GP who is responsible for their overall care.

Here a Bradford on Avon & Melksham Health Partnership we have in fact had this system in place for many years.

When patients register with us they are given a named GP. If you are uncertain of who your named (registered) GP is, please contact the surgery.

We strongly believe in patient choice and patients are able to see any GP they wish, either for a single appointment or for long term care.

However, we do prefer that patients see the same GP for any ongoing problems to maintain continuity 

 

Temporary Residents

Anyone staying at an address other than their normal residence for less than three months is entitled to free NHS treatment if they develop a condition which is classed as an emergency or requires "immediately necessary" attention. However, everyone travelling away from home should ensure they have sufficient supplies of prescribed medicine to take during their stay. Doctors are entitled to charge a consultation fee and a private prescription charge if they are asked to prescribe routine medication.

All patients registering as a temporary patient will also need to bring some form of identification. This can either be a photo ID (passport/driving license) or a utility bill.

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Commitment statement to each other

We ask that you:

  • Do what you can to look after your own health and follow advice on a healthy

lifestyle

  • Let us know of any change of name, address, telephone/contact number or

next of kin for yourself and all close family members, as soon as possible, as

we may need to contact you/them urgently on occasion. A consent form can be

obtained from Reception if you would like any specific individuals to have

access to certain information in your medical records

  • Care for yourself when appropriate. The Doctors of the Practice have

composed a helpful information guide on how to treat common ailments such

as coughs, colds and sore throats. This guide can be found on the Practice

website or a hard copy can be obtained from Reception for those who do not

have internet access. Please refer to page 18 of this booklet for further

information

  • Listen carefully to advice on your treatment and medication. Tell the GP about

any treatment you are already taking and inform us if you do not understand or

are unclear about your treatment. There are a range of information leaflets

available at the Practice, please ask a member of the Reception team who will

be more than happy to help if you require assistance

  • Keep your appointment or let us know as soon as possible if you cannot make

it

  • Only request a home visit if the patient’s medical condition prevents them from

attending the Practice – please telephone before 10.30am if possible

  • Only contact the Out of Hours Service if the patient’s medical condition cannot

wait until the next time the surgery is open

  • Treat us with courtesy and respect and be patient when we are busy – please

understand that some emergency situations may take priority

  • Return any equipment that is no longer needed
  • Be aware that some certificates, reports, vaccinations and medical

examinations are not covered by the NHS. These, therefore, carry a fee and a

list of charges is available at Reception. Please accept that you may be asked

for payment in advance

  • Do not smoke or use your mobile phone in the building
  • Be aware that appointment staff will ask for the nature of your problem, prior to

booking an appointment. This ensures you are seeing the best and most

appropriate clinician or may even be helped straight away by another member

of the Practice team.


Our Promise to You:

 

When receiving our services you are entitled to expect:

  • A high quality of care and treatment that is easily accessible
  • Dignity and respect at all times and to be treated as an individual
  • Staff to address you in the manner of your choice
  • Privacy and confidentiality
  • Respect for your religion and culture
  • Whenever possible you and your relatives or carers, if you wish, to be involved

in making choices about your care

  • Clear explanations about your care and treatment and an opportunity for you to

ask questions

You can be assured that you will:

  • Receive care without discrimination
  • Be given a full explanation where there is any undue delay in your care
  • Receive a second opinion if you request it and if it is considered clinically

appropriate

  • Be allowed to choose whether or not to participate in clinical trials and student

training

Very occasionally a practice/patient relationship breaks down completely. In this

situation the patient may choose to register with a different Practice. The Practice also

has the right to remove the patient from their list. This would generally only follow a

warning as we would normally give the patient a specific reason for the removal.


 

 NHS England

NHS England - List Maintenance Project 2015

 

Registration letters from NHS England – please respond if you get one

The NHS is carrying out work in Bath, Gloucestershire, Swindon and Wiltshire to make sure the patient details on GP lists are accurate.  Letters are being sent to some patients, but not all. If you do receive a letter, please either confirm your details or submit any changes. If the details are correct, you can confirm by freepost, by Freephone, via text message or online. Changes can also be made by returning the form in the prepaid envelope

It is important to respond to the letter, as GP lists do become out of date over time. If we don’t have an accurate record of your name and address, then we or a hospital may not be able to contact you with important information.

We may also need to contact you:

  • with test results
  • to invite you for bowel, breast or cervical screening to protect against cancer, for example
  • to offer vaccination against infectious diseases such as flu or measles, mumps and rubella
  • to give you an appointment as part of your plan to stay healthy if you have a long-term illness.

Please respond to the letter within four weeks, so the NHS can be certain about your details. If you do not respond, the NHS will assume that you have moved away, and begin the process to remove you from the practice list.

Please click here to view form 1

Please click here to view form 2

Posted 16.06.15

Please click here to view form 1

Please click here to view form 2

Posted 16.06.15

 
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