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Welcome to our Practice 

The Practice is experiencing some technical problems with the telephone system, we would like to apologise for any inconvenience caused and can assure you our technicians are investigating the problem.

When booking your telephone consultation with the Doctor state the telephone number you request to be called on and the reason for the call.   Please note the time may vary due to unforeseen circumstances, but the Doctors will do their up most to call you within an hour of your booking.



Latest News

Young People Friendly Award

Public Health have awarded the Practice with the national quality mark for Young People Friendly.

Huge congratulations to Kirsty Tripp, our Young People Friendly Representative, for achieving this award and for all those that helped Kirsty with this project.


The assessors were pleased to see that the Practice is making every effort to ensure young people receive an accessible and supportive service.


For more details on the services we offer, please refer to our Young People Friendly Practice leaflet or ask for Kirsty at reception!



Spend lots of time outdoors? Cover up mate! 



As part of NHS England’s Cover Up   Mate campaign, we are encouraging men who spend a lot of time outdoors, such as farmers, builders, gardeners and sportsmen, to take a safer approach to the sun to help reduce their risk of developing skin cancer. 

Skin cancer is the sixth most common cancer and the number of cases in the south west almost doubled between 2005 and 2014. A recent survey conducted by Imperial College found that there are 48 deaths, and 241 cases of melanoma skin cancer in Britain a year, caused by ultraviolet (UV) rays   absorbed from the sun while at work. In fact getting painful sunburn just once every two years can triple your risk of melanoma skin cancer.

For more information please click here


2017 - Surgery gets GOLD for carers!

Since 2011 the Surgery has been working closely with Carer Support Wiltshire & Wiltshire Council to help raise awareness of Carers and to create a new Wiltshire Investors in Carers Award. We believe that supporting Carers is an important part of general medical services as Carers are three times more likely to suffer ill health compared to non-carers.

This is the top level a practice can achieve, a huge well done to Hayley Holland (Carers Representative) and the team who provide the carers health checks.  


Dr Nell Wyatt - Sabbatical News

The Practice would like to announce that Dr Nell Wyatt will be taking a years’ sabbatical from early August 2017 to take part as Crew Member and boat Medic in the Round the World Clipper Race.

The Race starts on August 20th 2017 setting sail from Liverpool and whilst sailing 40,000 miles across all the major oceans of the world, Dr Wyatt expects to encounter every type of weather and sailing conditions from storms and huge waves to calm seas and (hopefully) a bit of sunshine!  She aims to cross the finish line on 28th July 2018 planning to return to work as full time Partner in Mid-August 2018.  

Whilst Dr Wyatt is away on the high seas, Dr Paul Thorne and Dr Brian Devlin will be looking after her patients giving continuity of care to all her patients including those with Diabetes.


Dr Janice Patrick will be embracing the Research role and the Clinical Research team will remain unchanged.  The practice will continue to actively participate in Clinical Research.


The Partners and staff would like to wish Dr Wyatt a safe adventure and look forward to seeing her back at the Practice in August 2018.






Important Notice - Bradford on Avon Leg Club


In order to give the Nurses time to set up all the equipment & clinically clean the work area. We have decided to alter our opening times. As from Tuesday 4th July the Bradford on Avon Leg Club will be opening from 9 am – 11.30 am. Please arrive at 9 am or after, as arriving early may result in you having to wait outside. If you wish to speak to a member of staff regarding this, please speak to the receptionist.




Important Information About Your Diabetic Eye Screening Programme


Eye screening is a key part of your diabetic care checking for diabetic retinopathy, a condition that can lead to sight loss if it's not detected early and treated. Everyone aged 12 and over with diabetes receives an invitation to this service once a year.

For more information please click here



Please join me in welcoming Isabel Slark to the Practice team!


Isabel has just completed her 3rd year at Leeds university studying medicine and will be temporarily working for the Practice Administration Team during the summer












Practice would like to welcome Ginnie Heads - Age UK Living Co-ordinator to the Practice

Ginnie Heads is the Age UK Living Well Co-ordinator and will be based at St. Margaret’s Surgery Mon-Wed every week.


Ginnie can be contacted via her work mobile 07860 945046 or alternatively, you can call Ruth Randall at St. Margaret’s Surgery on 01225 860812 for more information please click here




This week it is CARERS WEEK 12TH JUNE - 16TH JUNE 2017

Did you know one in eight adults in the UK are Carers. There are 39,567 Carers in Wiltshire. We currently have 441 Carers on our Carers Register.


The surgery runs an annual health check service for patients who are carers. Appointments are designed to give you a full health check and an opportunity to discuss your health. The appointment will last approximately 15 to 40 minutes. Representatives from Carers Support West Wilts and the Wiltshire Council/DWP Financial Assessment & Benefits Team are also available to offer advice or answer any queries. 

Hayley Holland is the Practice Carers Representative.

She is able to provide help and information to Carers. She is also able to access services for you (appointments etc) so that they can be arranged at a time that suits you. 

To speak with Hayley, please telephone The Health Centre, BOA, 01225 866611.





Diabetes Week -  Sunday 11th June - Saturday 17th June



Please click here for more information




The Practice would like to welcome Gillian Kent our new Travel Nurse


Please join me in welcoming Gillian Kent, Travel Nurse, to the Occupational Health Team!


For more information please click here
















Melksham Leg & wellbeing club


From Thursday 6th April 2017 all patients registered with a Doctor in Melksham and who would usually attend St Damian’s Surgery for their leg ulcer dressing, will now be able to attend the new weekly Leg & Wellness Club. 

At the Leg & Wellness Club patients will find a friendly,  welcoming atmosphere which     enables patients with lower leg problems to benefit from mutual encouragement, have fun and enjoy refreshments  together in a social setting.

The service is drop-in which means patients do not have to make an             appointment, just come along to be seen by one of leg ulcer team.

For more information please click here



All meetings will be held at The Health Centre, Bradford on Avon, at 7pm, unless otherwise stated.

The dates of future meetings are:

  • Tuesday 19th September 2017 - Kidney disease talk
  • Tuesday 5th December 2017 - Arthritis Talk

If you are unable to attend PPG meetings but would still like to help the practice improve services, you may be interested in signing up for our virtual e-mail group. For more information please click on the tab above titled 'Patient Voice e-mail group'. 


Carers Patient Survey - May 2017

sUVEWe would be grateful if you would complete the following Carers survey by clicking here.



 Friends and Family Test  - Results March & April 2017

waiting area music survey

 Since 1st December 2014, Doctors Surgeries are being asked to take part in the 'Friends and Family Test'. 

To do this we conduct a short survey to find out how you feel about the services we provide

How likely are you to recommend the Practice to your Friends and Family?







 The Happy Circle - Day Centre for Older people

Living independently in Melksham

The Happy Circle Day Centre meets at Rowley Place in Melksham and is a social club for isolated and lonely older people generally living in their own homes. Fun, food and friendship for Older People. Meets every Monday at Rowley Place from 10.30 am - 3 pm (excluding Bank Holidays)

01225 708696



Mental Health Awareness Week (8th - 14th May) 


 This years theme is ‘surviving or thriving’? For more information please click here  


Miscarriage & Child Bereavement Workshop


Have you had a Miscarriage or Lost your Child?

Do you feel stuck in your grief?

Would you like the chance to say Goodbye?

Workshop on Friday 16th June 2017 @ 7.30pm

Bearfield Church,

Huntington Street, Bradford on avon 

Free Workshop with Donations on Day

To Register your Place or for more Information Email:


Cancer Research UK - Race for Life

Race for Life 5K & 10 K Royal Victoria Park 11th June

For more information please contact RACEFORLIFE.ORG



New Practice webpage what’s on locally in your area?




On this page you can find out what is happening in your local area. If you have an event or information that you think would be of interest then please let me know via our website or telephone Sarah Smith on 01225 898498


Please click here



Be Clear on Cancer statement


Be Clear on Cancer is a cancer awareness campaign led by Public Health England, working in partnership with the Department of Health and NHS England. 

For more information please click here


The Practice would like to welcome



Please join me in welcoming Bridget Casey, new medical receptionist & the return of Steph Fairlie to the Practice team! Bridget will be working on the results and appointments position.


Chris Bunting has also returned back today after his month in Greece working on a refugee camp. Chris will be continuing his administration work.



What's worrying you?

These websites can give you information about common mental health problems, how to cope with your feelings and where to get support.

Please click here




The Partners would like to welcome Dr Michael Gumbley to the Practice

Dr  Michael Gumbley joined the Practice in April as a locum while Dr Chisnal is away from Surgery.

Trained at St Thomas' Hospital London, he obtained a BSc in Anatomy in 1981 and qualified MBBS in 1984. Various posts in hospitals south of the M4 culminated in further qualifications of DCH, DRCOG and MRCGP, and eventually starting in practice in Westbury in 1991. Since that time, he has held posts in Cardiology at Royal United Hospital Bath, has obtained an MSc in Prescribing Sciences from Liverpool University in 2001 and is currently an Associate Member of the GMC, sitting on their Fitness to practice panels.


We offer everyone, including those under 16, a free and confidential sexual health service.

For more information please click here


 Sad News

You may have read about the tragic death of Dr Chisnall’s son, Tom.  This has obviously been a very difficult and emotional time for Dr Chisnall and his family, as well as all of us at the practice. 

We are grateful for your thoughts and concerns, but please help to support the Chisnall family by respecting their privacy at this time. Thank you”.


Dr Gough & Partners



We are pleased to announced Dr Zoe Davis has  become a partner at the Practice.

Dr Davis qualified in London in 1998 from Imperial College and completed her General practice training in Bristol in 2003 where she continued to work up until joining the practice as an associate.

Her professional interests include women's health, sexual health and palliative care having worked in hospice medicine.

Outside of work, Dr Davis is kept busy with two small children and enjoys time with family and friends, walking and trips away. She enjoys light opera and hopes when time allows to join an amateur society.


Congratulations Dr Ruth Barnes - winning the Bath Half Marathon 




For more inforamtion please click here


“All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.


The average pay for GPs working in Bradford on Avon and Melksham Health Partnership in the last financial year was £56,090 before tax and National Insurance. This is for 4 full time GPs, 8 part time GPs, and no locum GPs who worked in the practice for more than six months.”




Jo's cervical Cancer trust 

February Tuesday 14th The Practice staff will be wearing pink to raise money and awareness to Jo's cervical cancer trust


The trust has generously given us charity pins and trolley tokens for patients and staff to purchase throughout the month.



Let’s have fun with fundraising!!  - £97.22 raised








Changes to the appointment system

 from the 6th February 2017

When booking your telephone consultation with the Doctor state the telephone number you request to be called on and the reason for the call.   Please note the time may vary due to unforeseen circumstances, but the Doctors will do their up most to call you within an hour of your booking.

As you will be aware from the media the NHS is under significant pressure. We have been struggling with the additional demands on the service for some time and have decided to ‘act now’ by introducing a new appointment system from 6 February 2017. The system aims to make the best use of the available clinical workforce and enable the most unwell patients to see a doctor quickly.

There are three separate areas of the new system:


1) If you have an urgent problem


Please telephone as early as you can on the day to book an appointment in the same day emergency service. These appointments are limited and therefore will only be booked with problems which are deemed to be medically urgent.


2) If you have a new problem (or a recurrence of an old problem) which is not medically urgent for today


Please speak to reception who will offer you a telephone appointment with a doctor. For continuity we advise that you wait to speak to your usual doctor when they are next available. This may sometimes mean that you will need to wait longer than you would ideally prefer.


3) If you have an on-going problem and the doctor has directly asked to see/speak with you again


Please let the receptionist know as we have allocated a protected number of appointments for this purpose.


Please note: the receptionist is only able to book one of these appointments if the request for a follow-up has been specifically documented in your medical record by the Doctor.

For more information please read our new Changes to the appointment sysem leaflet by clicking here



At some point, you will have to make a decision about your healthcare. Understanding your rights to make those decisions and planning in advance can give you peace of mind. 

For more information please call us on 0800 999 2434 or get started online or click here


Understanding Obsessive-Compulsive Disorder (OCD)

Obsessive–Compulsive Disorder (OCD) is a serious anxiety-related condition where a person experiences frequent intrusive and unwelcome obsessional thoughts, often followed by repetitive compulsions, impulses or urges.

For more information please click here



Health Centre Telephone System


When you telephone The Health Centre (Bradford on Avon) you will hear a ringing tone.  This means your call is in a queue as soon as a receptionist comes available your call will be answered. Please continue to hold and not divert your call to another service extension as this may cause you to have to wait longer.


We are currently in the process of sourcing a new telephone system and aim for it to be installed by 1st April 2017.  We are aiming for the new system to be more user friendly and with clearer messages for the caller. 


Thank you for your patience and understanding while we source the new system.


Did you know we offer booking appointments on-line 


If you would like to register to book appointments on-line please bring a form of ID to the surgery and one of the receptionists will be happy to issue you with your username and password.


We offer some on-line appointments for:  

Routine GP appointments: These are NON URGENT, pre bookable appointments

  • Blood tests: These are routine blood tests with our Health Care Assistants (not for under 16s!) and are only to be booked at the GPs request!
  • Fasting blood tests: These are routine FASTING blood tests and are only to be booked at the GPs request!
  • Cervical Smear Tests: These are for patients who have received a letter
  • Adult Flu Vaccination: Appointments now available to book for the 2016 season! Stock 




  Bradford on Avon Leg Club


Press Release

Freemasons present a cheque to Bradford on Avon Leg Club


On Tuesday 11th October 2016 at St Margaret’s Hall, Sue Denmark, Chairperson of the Bradford on Avon Leg Club was delighted to receive a cheque of £1100 from Mark Kendall, who is the current Master of the Bradford on Avon Freemasons.

Sue said “it is the dedication of the fantastic Leg Club clinical staff working alongside the wonderful volunteers, a true team effort!”


Amanda Brookes, Project Manager from Bradford on Avon & Melksham Health Partnership who set up the Leg Club in 2014 said “she was delighted to be able to purchase additional technology to support the treatment of complex leg ulcers.”



Posted 19.10.16



A comprehensive inspection of Bradford on Avon & Melksham Health Partnership was carried out by the CQC (Care Quality Commission) on 18th August 2016.

The practice is thrilled to announce that it has been given the highest award:


For more information and to review the report, please click here

To view The Wiltshire Times article please click here

Members of Bradford on Avon and Melksham Health partnership are rated outstanding mark in CQC (Care Quality Commission ) report at the Health centre in Bradford on Avon.. Pics Trevor Porter 57796 1. 

(Photo taken by Wiltshire Times)



Safeguarding Children

The practice has created an information leaflet to help guide patients who may have safeguarding concerns - for more information, please click here

Posted: 08.08.16


Bradford on Avon Area Dementia Action Alliance

The steering group of the Bradford on Avon Area Dementia Action Alliance has recently set three targets to be achieved before April 2017

The steering group of the Bradford on Avon Area Dementia Action Alliance has recently set three targets to be achieved before April 2017:
  1. l Establish a network of local Dementia Friends Champions, ready to collaborate and deliver Dementia Friends Information Sessions
  2. l Set up a Directory of Community Assets (local dementia friendly facilities and services)
  3. l Organise a Dementia Friends Information Session in each of the 8 villages and a further 8 sessions in businesses and other community organisations
For more information please click hereThere are lots of different ways to get involved – please contact Peter Dunford or Claire Thomas: peter.dunford@wiltshire. or



Ear Wax Prevention & Treatment


The ear syringe procedure does carry risks of damaging the ear canal, perforation of the eardrum and ear infections.


PREVENTION: is the best solution

An ear syringe should ONLY be performed if absolutely necessary and the self-treatment plan below has been followed: 

  1. READ: Ear Wax Prevention & Treatment Leaflet
  2. ENSURE: Ears are oiled for at least 14 days
  3. USE: A bulb syringe, which can be bought from most Pharmacies and online (see leaflet for more details)
  4. ONLY THEN: Can an appointment be made in the ‘ear check clinic’ (if all of the above has been done and there is no improvement

Please click here to download the revised guidance for patients on Ear Wax Prevention and Treatment. Copies of this leaflet will be available in the waiting areas from 20th July.

Posted: 20.07.16




Why does it take 48 hours to process the prescription at the surgery and then at least another 48 hours with the Pharmacist?

For more information on Pharmacy prescription time scales please click here

With so many people taking repeat medication, the surgery has to deal with over 1000 requests every week.  Each request has to be checked against the patient's records to ensure that it is legitimate and appropriate. 

The prescriptions are then checked and signed by the doctor responsible for the prescription.  They are then sorted according to whether the prescriptions are to be collected from the surgery, posted or organised by collection of the pharmacy

Many requests generate queries or problems that only a doctor can sort out. To do this job efficiently takes about two working days. Of course, in an emergency we can produce a prescription quickly, but the disruption it causes to the smooth running of things only causes more delay for other patients.

Once the prescription has been received by the pharmacy they will then require  additional 48 hours at least to 'make up' the medication. 

Therefore, pharmacies have asked patients to allow more time before collecting their prescriptions from them.  This is to enable the pharmacy time to 'make up' the medication or to order the medication if it is out of stock.




Why do I need a medication review with the pharmacist as well as the Doctor?

Image result for pharmacy review of medication images



Although it is not compulsory, the pharmacy ‘Medicine Use Review’ (MUR) is a service offered by the NHS at your local pharmacy.


During the review pharmacists can offer patients, on certain medicines, a review to ensure they are getting the most out of their medicines The aim of these reviews is to complement, not replace, the clinical review from the Doctor.


The best time to have a review with the pharmacist is just before your medication review with the Doctor as this can help highlight matters for discussion. The meeting with the pharmacist can also give you a chance to discuss any concerns you may have about your medicines, for example side effects or perhaps recent reports in the media.


For more information about medication reviews please speak with your local Pharmacist or get in touch with Heather Call at the Surgery (our new Practice Pharmacist).





Accessible Information Standard


The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.


Do you have any particular communication preferences? For example, do you have impaired sight and therefore need us to write to you in large print?


Please make reception aware of your preferences so that we can make a note in your medical record and comply with your request.

Further information can be obtained by clicking here



Repeat Prescriptions


Only Order What You Needmedication

A report by the Department of Health estimates that unused medicines cost the NHS around £300 million every year, with an estimated £110 million worth of medicines returned to pharmacies, £90 million worth of unused prescriptions being stored in homes and £50 million worth of medicines disposed of by Care homes.

Did you know?

Even if you never open them, once you leave a pharmacy your medicines cannot be recycled or used by anyone else.  This means that any you return are destroyed.

Before heading to the pharmacy, take a look in your medicine cabinet to see what you actually need,  you may have ordered extra of a repeat prescription last time you went and forgot.

How you can help

Wasted medicines is everyone's responsibility and there are small changes you can make to help reduce the amount of medicines being wasted. these savings could be reinvested into more front line care and services for the benefit of all.

For more information please click here



Monthly Friends & Family Test Results

freindsfamilylogo The Practice are thrilled to announce that we have won a NHS England National Award for the Friends and Family Test Survey.

The award was presented to Michelle Coleman at the ceremony in Leeds on 17th March 2016 and was quickly presented to the Friends and Family Test (FFT) team at the surgery:


For more information about the awardor to see the results of previous surveys, please click here

To take part in this on-going survey, please click here


NEW! - Mental Health Support

Claire Stroud is the new Mental Health Representative at the surgery who is here to support patients access the service they need.

For more information please click here.

Mental Health Awareness week

One in four British adults will experience a mental health issue each year. We probably all know someone who has a mental health issue, but often this may be invisible especially in the workplace. Mental health isn't just about diagnosed mental illness; it's about wellbeing and looking after yourself day-to-day, including your physical health, stress management and enjoyment of life.  For more information please click here


“All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Bradford on Avon and Melksham Health Partnership in the last financial year was £42,581 before tax and National Insurance. This is for 8 full time GPs, 4 part time GPs, and no locum GPs who worked in the practice for more than six months.”



Melksham and District Link urgently need drivers

Ladies & Gentlemen of Melksham and surrounding areas your town needs you.  Melksham and District Link urgently need drivers who are car owners to transport local people, mostly senior citizens, to hospitals and G.P. Surgeries. 

We also need drivers to help with shopping.

This is a voluntary job and you choose the hours, times and day/or days that suit you.  A fuel allowance is paid for each mile covered.

For more inforamtion please call 01225 340589 or 703800


Save a life - Give bloodImage result for save a life and give blood image

For more information and to find out if you are ‘able to give’ please visit:  


Patient Access to Online medical records 

For those patients who have access to our online services we are pleased to let you know that we will soon be able to provide patients with online access to detailed information held on their medical record.  We are working closely with our Clinical System Suppliers and NHS England to do this.  It is our intention to have this development available to our patients by 31st March 2016.

More information will be shared nearer the time of the process and explain how patients are able to request this service.  At 'go live' all patients are automatically excluded from this service and the channel will only be opened up on a patient by patient basis, at the request of the patient.  Watch this space for more information nearer the time!

In the meantime if you do not currently have access to our online services (prescriptions/appointments) and would like to register please bring proof of ID (passport/driving licence) to reception who will provide you with a password.

Please note:  We are currently only taking new registrations for the online service from patients who are 18 years of age or over.

Posted: 30.9.15


Named GP

Part of the NHS Initiative for 2015/2016 is to ensure that all patients have a named GP who is responsible for their overall care.

Here a Bradford on Avon & Melksham Health Partnership we have in fact had this system in place for many years.

When patients register with us they are given a named GP. If you are uncertain of who your named (registered) GP is, please contact the surgery.

We strongly believe in patient choice and patients are able to see any GP they wish, either for a single appointment or for long term care.

However, we do prefer that patients see the same GP for any ongoing problems to maintain continuity.

Posted 11.08.15

Fraud Alert! 

A patient has recently been contacted by someone claiming to be from our Surgery. The caller stated that the patient's prescription was ready for collection and could be delivered if credit/debit payment details were provided.

The Practice will NEVER ask you for your card details over the telephone.

If you experience any similar requests or have concerns that you may have been targeted, please contact the Police via Action Fraud on 0300 123 2040.

For more information, visit

Posted 04.08.15













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