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Noticeboard

Welcome to our Practice 

The Practice is experiencing some technical problems with the telephone system, we would like to apologise for any inconvenience caused and can assure you our technicians are investigating the problem.


***ONLINE BOOKING FOR DOCTORS TELEPHONE CONSULTATIONS ARE NOW AVAILABLE***
When booking your telephone consultation with the Doctor state the telephone number you request to be called on and the reason for the call.   Please note the time may vary due to unforeseen circumstances, but the Doctors will do their up most to call you within an hour of your booking.

 

                                      

The PPG is a group of patients and practice staff who meet at regular intervals to decide ways of making a positive contribution to the services and facilities offered by The Bradford on Avon & Melksham Health Partnership .

surveyThe Patient Participation Group Survey

We would be grateful if you would complete this survey about the Patient Participation Group.

Please click here

29.02.16


Saturday Flu Clinic Success - have you book your vaccination yet?

Thank you to our Patient Participation Group for their kind help!

PPG Flu Team

Reception


PURPOSE OF THE PPG

  • To foster and maintain a good relationship between the Practice and you, the patient
  • To give patients and Practice staff the opportunity to discuss topics of mutual interest in their surgery
  • To provide the means for patients to make positive suggestions about their surgery and their own healthcare
  • To encourage health education activities within the Practice
  • To develop self-help projects to meet the needs of fellow patients
  • To act as a representative group that can be called upon to influence the local provision of health and social care
  • To involve further patients from the wide population

5 MAIN AREAS OF WORK

  1. Improving services provided at the surgery by providing feedback
  2. Offering support to other patients, for example, by setting up bereavement support groups or carers’ groups, hospital visiting, shopping and support for housebound patients, home visits for the isolated
  3. Improving facilities at the Practice.
  4. Developing and implementing social activities for patients such as trips for the elderly, walking for health groups, babysitting circles and voluntary/honorary grand parenting.
  5. Providing information, for example, ensuring that patient information and advice is as user friendly as possible, offering handouts and support on special days and enabling an “expert patient” facility so that newly diagnosed patients meet with patients with long term illnesses

HOW THE PPG WORKS?

The running of the Group really depends upon the group of people involved. Full meetings are held quarterly with the executive meeting on a monthly basis or as necessary between these main meetings. Meetings are mainly held at The Health Centre, Bradford on Avon.  Please scroll down to see future meeting dates.


INTRODUCTION TO THE OFFICERS

PPG officers - May 2015 

From left to right - Jen Andrews (Treasurer), Sue Walters (Chairman), Derek Glover (Vice Chair), Denise Ramsay (Secretary - not pictured).

The Officers join a further 3 members of the PPG (not pictured) which makes up the full PPG Committee.


DOWNLOAD THE PPG INFORMATION LEAFLET

click here to print inside of the leaflet

click here to print outside of the leaflet


JOINING THE PPG

The PPG welcomes new members, particularly representatives from the under 18 age group, parents with young children and patients with sensory or physical impairments. Please ask at the Health Centre reception for details of who to contact of the PPG executive committee or just come along to one of the quarterly meetings.

You can obtain a registration form by clicking here.

If you wish to contact the PPG, the secretary's email address is -

ppgboam@orangehome.co.uk


DATES OF FUTURE MEETINGS/EVENTS

All meetings will be held at The Health Centre, Bradford on Avon, at 7pm, unless otherwise stated.

The dates of future meetings are:

  • Tuesday 6th  June 2017- Palliative Care Talk from Dorothy House
  • Tuesday 19th September 2017 - Kidney disease talk
  • Tuesday 5th December 2017 - Arthritis Talk

If you are unable to attend PPG meetings but would still like to help the practice improve services, you may be interested in signing up for our virtual e-mail group. For more information please click on the tab above titled 'Patient Voice e-mail group'. 


FEEDBACK/SUGGESTIONS

As a Practice we are always looking at ways to improve the services we provide patients, one of the ways we do this is by reflecting and acting upon patient feedback.

If you have any feedback or comments you would like to make, there are several ways in which you can do this:

  • By filling out a feedback form in the surgery and placing it in the Suggestion Box.
  • By completing our feedback form online.
  • By speaking directly to Sarah Smith at the Surgery - 01225 898491.

Further ways of providing feedback are explained in the 'Have your say!' flyer. Please click here to open this document.

In response to feedback received in the suggestion box, we felt it may be helpful to share with you some comments that had been received and our response. Please click here to view the document. 

FFTlogo Since 1st December 2014 the 'Friends and Family Test Survey' has been incorporated into the suggestion box.  The Survey is short and asks how you feel about the services at the surgery and how likely you are to recommend them to friends/family. 

TO TAKE PART

The survey is located here - We look forward to hearing from you! 

SURVEY RESULTS SO FAR

The responses from patients received will be collated each month will be available for your viewing here 

TrophyWe have won an award!

The PPG are thrilled to announce that the Friends and Family Test team at the surgery (which is comprised of practice staff and members of the PPG) have won a NHS England National Award for the Friends and Family Test Survey Process.

The award was presented to Michelle Coleman (General Manager) at the ceremony in Leeds on 17th March 2016 and was quickly presented to the Friends and Family Test (FFT) team:

fft1

From Left to Right - Michelle Coleman (General Manager), Sarah Smith (Team Administrator), Debbie Hyatt (Team Leader), Sue Walters (Patient Participation Group Chairman), Mike Nolan (PPG committee member), Alan Fox (PPG committee member) & Corinne Euden (Management Support, not pictured).

For more information about the award and to watch the video about why we won the award please click here

Monkey Wellbeing - Friends and Family TestImage result for monkey Wellbeing

 

The PPG are keen for children and young people to have the opportunity to give their views and experiences about their visit to the surgery.

In December 2015 to Februar 2016 the surgery too part in a pilot scheme and the PPG supported this work.  During the pilot, children and young people were asked  to fill in a feedback form.  On the form was a space for a drawing of their visit.  Please click here to view the form & please click here to view the results of the survey.

The PPG gave a prize for the best drawing - which was announced at the Patients Participation Meeting on the 8th March 2016 - the winners are:

FFT winners

 


STRENGTHS, WEAKNESSES, OPPORTUNITIES & THREATS

SWOT

At the Patient Participation Group (PPG) meeting on Tuesday 10th December 2013, the group was asked to complete a SWOT analysis on the service provided by the surgery.

The 'formal' definition of a SWOT analysis is that it is a 'useful technique for understanding your Strengths and Weaknesses and for identifying both the Opportunities open to you and the Threats you face' - so for this purpose we are asking patients to complete the analysis based on their views of the Practice.

At the end of the very useful discussion at the meeting the PPG agreed to take home their own SWOT analysis worksheet, which they will individually complete and return to the surgery by end of January 2014. The worksheet was also made available on the website for any other patients to also complete on-line. 

The worksheets were collated and the results were then shared with Doctors and it was agreed that the results of this work would be made available in December 2014 when the '21 ways to thrive' work was also completed.

The results of the SWOT analysis will be shared at the next PPG meeting (9th December, 7pm at The Health Centre, BOA) but if you would like to see them now, please click on the links below:


21 WAYS TO THRIVE - CONSULTATION EXERCISE

Since December 2013 the PPG, at their quarterly meetings, have been working their way through the 21 Way to Thrive document (which can be found on the National Association of Patient Participation website).  The document gives Patient Groups ideas of what they can do to improve services at the Surgery, engage with other patients and how best to work with the Practice.

At the December 2014 meeting the final summary was shared. To read it now, please click here: 2014

The PPG will now start to work through the list in order of priority. 


SUGGESTIONS FOR TOPICS AT FUTURE PPG MEETINGS

Do you have any suggestions of what other talks could be given at future PPG meetings by a speaker? What medical subjects interest you?

Please give your ideas to reception or send an e-mail to the PPG direct:

ppgboam@orangehome.co.uk


MINUTES OF PREVIOUS MEETINGS

December 2016

September 2016

June 2016

March 2016

December 2015

June 2015

September 2015 Annual General Meeting

March 2015

December 2014 - notes from speaker on integrated care'

September 2014

June 2014

March 2014

December 2013

September 2013

June 2013

March 2013

AGM September 2012

March 2012

December 2011

AGM September 2011

YEARLY CHAIRMAN'S REPORT

September 2015

September 2014

September 2013

September 2012

September 2011

PATIENT PARTICIPATION GROUP CONSTITUTION

Revised September 2011


NATIONAL ASSOCIATION OF PATIENT PARTICIPATION

The PPG are affiliated with the National Association of Patient Participation. 

Established in 1978, NAPP is uniquely placed as the only UK umbrella organisation for patient-led groups in general practice.

They provide essential support to PPGs through a comprehensive range of evidence-based high quality specialist resources developed from other thirty years experience and formation of hundreds of Patient Participation Groups.

For more information about NAPP click here


NATIONAL CAMPAIGNS SUPPORTED BY THE PPG

This campaign demands that governments increase funding for general practice from historic low 8.39% to 11% UK NHS budget by 2017.  

For more information click here

Your GP cares

Campaign aims: we are calling for long-term, sustainable investment in general practice now to

Bullet pointAttract, retain and expand the number of GPs
Bullet pointExpand the number of practice staff
Bullet pointImprove premises GP services are provided from

Bradford on Avon & Melksham Health Partnership also care about the current situation and support this campaign.....

For more information click here 

 

 
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