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doctorlink 

BRADFORD ON AVON & MELKSHAM HEALTH PARTNERSHIP
Doctorlink Pilot 

                                              

Question

Response

Why is the Practice trialling Doctorlink?

         

Our Practice is looking at how we can improve access to our appointments.  Doctorlink is a new online service where you can access advice and request an appointment 24/7.

The symptom checker is insured and clinically safe whilst helping you to streamline your journey to the right treatment outcome.

 

How long is the trial and how do we feedback to the Practice on our experience?

         

The Practice is testing Doctorlink initially for 3 months, to find out if this will be helpful to both patients and the Practice. After an evaluation we plan to roll-out to as many patients who wish to use this service.

Feedback on your experience can be given through our email link on our website.

      

How do I join?

 

         

Please send us an email using the Practice website link to say you wish to join. Then download the app and start using it.

      

Why can’t I just ring the Surgery?

        

You can still contact the surgery via the usual methods, Doctorlink is an additional way to access your GP service. However, it may save you time queuing on the phone and will offer you medical advice 24/7.

      

Will this guarantee me a GP appointment?

        

Using Doctorlink will result in the most appropriate recommendation, based on clinical need, from your symptom checker answers. For example, self-care advice, Nurse Practitioner, GP appointment or direct you to a pharmacy.

     

Is this about stopping me from seeing my GP?

 

       

No, this is about seeing the right clinician in the right timeframe based on your clinical need. There are many members of the practice team who can help in addition to the GP.

 

Is the registration process complicated?

         

Not at all, registration is simple and takes minutes. All you need is your name, email address, home address and date of birth.  These must match the ones held on file by your practice. You must be over 16+ years to register but there is a facility to use the symptom checker on behalf of your child (3 years +).

      

Is the service free?

         

Yes, free to use but data charges may apply for mobile devices. Most people have data included in their mobile packages.

     

Is my data safe?

       

Yes. Doctorlink does not have access to your medical record and comply by all data protection regulations.

      

I already have on-line access, do I need to re-register?

         

Your existing access is still valid. This is another system aiming to compliment and expand on existing online services. You will need to create a new account to enable you to check symptoms and request an appointment as necessary.

     

How do I find Doctorlink on my PC?

        

Doctorlink is available as a standard website. But can also be found as an application on Apple IOS and Google Android.

     

What happens if the symptom checker says I need to see a clinician?

         

Your symptom checker is sent automatically through to the Practice Contact Centre with a request for a clinical appointment  A member of this team will call you to offer you an appointment. The questionnaire you completed and the time frame suggested will be added to your medical record, to be seen by the clinician before your appointment.

For example: if your symptom checker advises seeing a GP within 3 days, then an appointment for this time-frame will be offered to you.

     

What do I do if I am having problems with the Doctorlink App?

         

If you are having any technical difficulties please contact Doctorlink on 0300 1116433 or email on helpdesk@doctorlink.com and they will be able to help.

     

Can I use this App on behalf of my children?

         

This service is not intended for and may not be used by people under the age of 16. By using this service, you are representing to us that you're over 16.

    

What is Doctorlink?

         

For detailed information on the Doctorlink App please visit their website www.doctorlink.com.

    

 
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