Carers and Covid

During this uncertain time, we would like to advise all our carers we are here at the Health Centre to help you with any concerns regarding health issues.

We can be contacted by phone 01225 866611 during working hours, or alternatively you can access 111 online or by phone.

If you require a repeat prescription we can in some cases arrange for batch prescriptions, or we can enable proxy access to GP online services for the person you care for (provided consent is given).

Please telephone the Health Centre to request.

Our Older Persons Team
01225 860811/860812
Their aim is to make you feel supported, and ensure you have access to services that are right for you.

During this uncertain time if you require help with the following
Shopping/ Medication collection
Please telephone 01225 864240 or email (covering BOA only)

If you would like us to arrange for this on your behalf please contact us, and with your consent we can refer you.

Other contacts outside of Bradford on Avon or call 01225 809265 (covering Melksham and surrounding villages if registered with a Melksham based Pharmacy) (covering Winsley only) or call 01225 765072 (covering Trowbridge only)

For up to date information from Wiltshire Council including the Covid 19 community groups directory (download as a PDF).

Please also click here to see letter thanking Carers from Wiltshire Council.

Some other useful links

Carer Support Wiltshire offers a wealth of information, and is there to answer any concerns and support you.

Freephone 0800 181 4118

Age UK 01380 727767
Alzheimers Support 01225 776481
Wiltshire Citizens Advice 03444 111 444
Wiltshire Centre for Independent Living 0300 123 3442

Caring and Covid-19

Are you a Carer?

A carer is someone who looks after a relative, partner or a friend who cannot manage at home without help due to a disability or illness or because they are elderly or frail.

There are estimated to be over 47,000 carers in Wiltshire alone.

Carers fall broadly into 3 groups:

  • Adult carers – an adult caring for another adult such as a spouse, partner, friend or relative
  • Parent carers – an adult who cares for an ill or disabled child
  • Young carers (under 25 years old) – a child or young person who is carrying out significant caring tasks and assuming a level of responsibility for another person which would usually be taken by an adult

Join our Carers' Register!

If you would like to join our register of Carers, please fill out our form by clicking here and we will update your medical record.

If you need to book an appointment or order a repeat prescription on behalf of the person you care for, we can set you up with proxy access via your online account. For more details on this service please view our Practice online leaflet by clicking here

If you need to access information on behalf of the person you care for, please complete the following form by clicking here and then posting to the Health Centre, Station Approach, Bradford on Avon, Wiltshire, BA15 1DQ or by emailing the Practice - 

Support for Carers at the Surgery

                                                        mimi    Jane    

Mimi is the Practice Carers Representative and Jane is the Deputy.

They are able to provide help and information to Carers. They are also able to access services for you (appointments etc) so that they can be arranged at a time that suits you. 

To speak with Mimi or Jane, please telephone The Health Centre, BOA, 01225 866611.

The surgery runs an annual health check service for patients who are carers. Appointments are designed to give you a full health check and an opportunity to discuss your health. The appointment will last approximately 1 hour. Representatives from Carers Support West Wilts and the Wiltshire Council Health Trainers are also available to offer advice or answer any queries. Please contact Mimi or Jane if you would like to receive an invitation.

Patient information leaflets


Practice Achieves Platinum Level Award for Carers





The Partners and staff would like to congratulate Jane & the Nursing Team for achieving the Platinum level.


Carers Corner

Carer Flu Poster


Carer Support Wiltshire provides FREE and confidential Information, Advice and Support to all Carers in Wiltshire.

It does not matter if you are caring for someone occasionally or for longer lengths of time, you may request the free pack. It contains loads of useful information plus contact details of other organisations to assist you in your caring role.

We offer:

  • A Carers Information Pack
  • A home visit if required
  • Signposting to Agencies for help with benefit claims
  • Someone to listen
  • The chance to meet other carers at our Carers Groups
  • Regular newsletters
  • News of special days out and therapies available for carers
  • Training to support you in your caring role
  • Information about our befriending service and breaks for carers
  • Volunteering opportunities

For further information, please visit the Carer Support Wiltshire website or telephone 0800 181 4118

Time For Care Award - formerly known as Carers Break Prescriptions

From the 1st April 2018, Carers Break Prescriptions will no longer be available through the Surgery. However, if you feel that a break may be beneficial to you, or you are feeling stressed or overwhelmed with your caring role, please contact Jane  01225 866611 who will be able to discuss with Carer Support Wiltshire your needs and they will be able to liaise with you what break is best suited for you.

For more information regarding this service, please contact Jane on 01225 866611 or Carer Support Wiltshire on freephone 0800 181 4118 or visit the website               



Care Act

The Care Act replaces most current law regarding carers and people being cared for. It outlines the way in which local authorities should carry out carer’s assessments and needs assessments how local authorities should determine who is eligible for support, the new obligations on local authorities, and how local authorities should charge for both residential care and community care.

Please click here for more information

Directory of Services

Wiltshire Council in partnership with Health Watch has launched the directory of services website, which has a wealth of information.

Please follow this link for more information.


Message in a bottle Scheme


This scheme is free to the user. Whilst it is focused on the more vulnerable people in our community, anyone can fall downstairs or have a car accident, so this scheme can benefit anyone, including you. As a minimum it will save the Emergency Services valuable time identifying you and your emergency contacts. By telling whether you have special medication or allergies or not, it is a potential lifesaver and provides peace of mind to users and their friends and families.

As the name suggests, the personal information is kept in a bottle. The bottle is plastic,with a push fit lid, and is big enough to hold the necessary information. The bottle is then kept in the fridge, where the emergency services will expect to look for it in the event of being called to your home. They will be alerted to your membership of the scheme by two labels which are unique to the scheme. One is fixed to the back of the front door (or the door most used to access the premises), and the second is attached to the door of the fridge.

For more information please contact us locally on 0845 833 9513

Bottles are available at Bradford on Avon Health Centre




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