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Practice Management

Ellen Wilson (f)

Ellen – Practice Manager

Ellen has expanded her responsibilities at Bradford on Avon & Melksham Health
Partnership adding the role of Practice Manager to her Finance/Business Manager role working alongside Amanda Brookes as TCOP & Projects Manager. Ellen retains her Finance/Business Manager responsibilities providing a high level of accountability within the practice and a strategic focus on the future of the practice.

Ellen started her working life at Procter & Gamble, a multinational Fast Moving Consumer Goods company, where she gained 10 years Financial Management experience in a variety of different roles. Ellen has relocated to Wiltshire in 2016, from Aberdeenshire where she began her NHS journey, in a volunteer role for NHS Grampian.

EW


  

Amanda Brookes

Amanda – Locality & Project  Manager

 

Amanda joined the NHS in 1993 and has a wealth of knowledge about the National Health Service and the commissioning process. Until October 2016, Amanda held the post of Practice Business Manager for ten years, as a member of the senior management team. Amanda has now taken up the dual role of Project Manager for Bradford on Avon and Melksham Locality and is a member of the Wiltshire Clinical Commissioning Group GP Executive – West.

Amanda has received national recognition for a number of her current projects; including the setting up and running of Leg Clubs, Dementia Cafes, working with the Voluntary sector and developing an integrated team to provide care for Vulnerable and Older People across BoA and Melksham. Amanda is a member of the Institute of Health Care Management. Amanda has wealth of Primary Care knowledge and is enjoying her temporary post as Interim Practice Manager.

 


 

Bridget Casey (f)

Bridget began her first role with the Practice as a Medical Receptionist and quickly progressed on to the role as Contact Centre Co-ordinator, before accepting a role as HR & Complaints Manager, in 2019. Bridget continue to support the Contact Centre as a Co-ordinator when required and leads the administration team.

As Complaints Manager, Bridget is responsible for patient complaints and feedback, liaising with the practice team, NHSE and the patients, with the aim of learning where expectations have/ or have not met expectations and making appropriate changes within our organisation to improve the overall experience of our patients.

The Practice employs just under 100 staff, the creation of the HR manager role has been an important development and one which builds on Bridget's skills.


     

Julie Coombe

Julie is the Dispensary manager based at Winsley Health Centre and has been in post since the dispensary first opened.

After qualifying as a Pharmacy Technician in Oxfordshire in 1982, she moved to Plymouth to work in the large hospital pharmacy where she gained experience working in all areas of pharmacy before becoming the Senior Technician in the dispensary for many years.

After her move to this area in 2004, she spent two years working in a retail pharmacy in Bath before joining the practice in March 2007.

JC

 


Debbie Hyatt (f)

Patient Services Manager

Debbie began her first role with the Practice as a Medical Receptionist in 2012 and quickly progressed on to the role as a Team Administrator in September 2012 before becoming Patient Services Manager in March 2015. 

Debbie works mainly at the Bradford on Avon Health Centre and is in charge of patient services across all Practice sites. Debbie manages the reception team and is also responsible for GP recruitment.

Debbie works closely with the Patient Participation Group (PPG) – further details can be found by clicking here http://www.boamhp.co.uk/ppg.aspx

DH


Nigel Treweeke

IT Manager.

Nigel deals with all aspects of IT support and also leads on GDPR and IG within the practice.

    


Sharon McInnes

Sharon joins Bradford on Avon & Melksham Health Partnership in a newly created role as Change Manager. Sharon has worked at a nearby GP Practice for a number of years and brings a wealth of experience to our team. We are embarking on a Data Handling Project, which Sharon will lead the team through, this will drive the use of technology in our administrative functions and streamline our processes.    


Administration

A Warm Welcome From Our Team

Welcome to our Practice. We are very proud of the services we provide and hope we are able to fully support the health needs of you and your family.

We are continually looking to develop our services and welcome any comments you may wish to make.

Our staff will be happy to provide you with any further information that you may require and will be happy to answer any questions that you may have.

 Members of Bradford on Avon and Melksham Health partnership are rated outstanding mark in CQC (Care Quality Commission ) report at the Health centre in Bradford on Avon.. Pics Trevor Porter 57796 1.

(Photo above taken by Wiltshire Times)

The Practice is supported by strong administrative teams who have a wealth of knowledge and experience.

The receptionists, Administrators and Secretaries are highly trained in the skills required for their positions. Please remember that if they ask you questions, they are doing this under instruction from the doctors/dentists. These questions are aimed at making the practice run smoothly and they are not just being nosy. They have to judge the urgency of your request so please give them the necessary information. They are bound by the same rules of confidentiality as doctors and nurses.

 

The reception teams undertake a variety of duties including:

  • Arranging appointments
  • Processing repeat prescriptions
  • Answering your telephone calls
  • Relaying your test results and chasing those that have not come back within the normal time frames
  • Organising home visits
  • Registering patients and updating your contact details

 

The Administration and Secretarial teams perform a variety of tasks including:

  • Processing reports and forms that you need the doctors to complete
  • Scanning and summarising letters from Consultants located in the Hospitals
  • Inviting patients to attend specific services, e.g. the asthma clinic, coronary heart disease clinic
  • Typing referrals and liaising with the secretaries at the hospitals to arrange appointments
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