Obtaining Medicines Out of Hours 

OOH medicine

If you run out of your regular repeat medication, or need advice about medication or a minor ailment, please contact your local community pharmacy as they may be able to help you.

Even without a prescription a pharmacist may be able to supply you with enough of your medication until the practice is open, and this is often a better option than going to A&E or seeing the out of hours GP in order to obtain a regular prescription.

What is a repeat prescription? 

If you are prescribed regular medicines, your doctor may decide that you should have a repeat prescription. This means that you do not have to see a doctor every time you need a prescription renewed.

Your condition will still need to be monitored by the nurse or doctor, so you will need to make an appointment from time to time, in order for us to continue giving you repeat prescriptions.

What should I do if I want to change my medication? 

If you would like to make any changes to your prescription, you must speak with a doctor. The receptionists only prepare and process the prescriptions that are authorised by a doctor.

Why does it take 48 hours to process the prescription at the surgery?

With so many people taking repeat medication, the surgery has to deal with over 1000 requests every week.  Each request has to be checked against the patient's records to ensure that it is legitimate and appropriate.  When this has been confirmed the prescription is printed.

The prescriptions are then checked and signed by the doctor responsible for the prescription.  They are then sorted occording to whether the prescriptions are to be collected from the surgery, posted or organised by collection of the pharmacy

Many requests generate queries or problems that only a doctor can sort out. To do this job efficiently takes about two working days. Of course, in an emergency we can produce a prescription quickly, but the disruption it causes to the smooth running of things only causes more delay for other patients.

Once the paper prescription has been collected by the pharmacy they will then require additional time to 'make up' the medication. 

Therefore, pharmacies have asked patients to allow more time before collecting their prescriptions from them.  This is to enable the pharmacy time to 'make up' the medication or to order the medication if it is out of stock.

Can I have my medication dispensed at Winsley dispensary?

Patients living in certain areas are eligible to collect their repeat medications from Winsley Dispensary.  We are able to dispense to patients who live in the following areas:

Atworth - Broughton Gifford - Holt - Limpley Stoke - Monkton Farleigh - South Wraxall - Westwood - Whitley - Winsley

What is repeat dispensing?

Repeat dispensing enables patients to collect medication directly from the pharmacy for 6 months without needing to put repeat prescription requests into the surgery every month.

If you have been on the same medication, strength and dose for sometime, please ask your doctor at your next appointment if  you are able to have your prescriptions set up for 'repeat dispensing.'

Please click here for more information on repeat dispensing.

Why do I need a medication review with the pharmacist as well as the Doctor?


Image result for pharmacy review of medication images


Although it is not compulsory, the pharmacy ‘Medicine Use Review’ (MUR) is a service offered by the NHS at your local pharmacy.


During the review pharmacists can offer patients, on certain medicines, a review to ensure they are getting the most out of their medicines The aim of these reviews is to complement, not replace, the clinical review from the Doctor.


The best time to have a review with the pharmacist is just before your medication review with the Doctor as this can help highlight matters for discussion. The meeting with the pharmacist can also give you a chance to discuss any concerns you may have about your medicines, for example side effects or perhaps recent reports in the media.


For more information about medication reviews please speak with your local Pharmacist or get in touch with Heather Call at the Surgery (our new Practice Pharmacist).


updated 31.07.19


What do I do if I have unwanted medication I would like to return?

If you do have any unwanted or unused medication please return it to the pharmacy as the surgery is unable to dispose of them.
However you ARE able to drop your used Asthma inhalers into the blue bin near reception at The Health Centre BOA or into Silver Street Pharmacy BOA - for re-cycling - and we will do the rest!
For more information on going green/sustainability please click here

Who is entiled to free prescriptions?

Only certain groups of people are entitled to free prescriptions. These include:

  • People aged under 16 or in full-time education up to the age of 18
  • People aged 60 years or over

For further information please click here

If you find that you are unable to get free prescriptions, but you need regular medication, a pre-payment certificate may save you money.  Please click here for more information.

asthma_inhaler4 Can you give me any other hints & tips?

  • Please do not over order medicine
  • Please only request the times you need
  • Do not hoard medicines at home 'just in case' as it is unsafe and results in considerable wastage and expense to the NHS
  • If you choose not to taken any of your medicines please tell your doctor
  • If you are going into hospital, make sure you take your repeat prescription request with you

Going into hospital?

Think Medicines - Think Prescription

Please bring your current medication and your repeat prescription into the Royal United Hospital Bath, so that they can be continued without delay.

R.U.H Medicines Helpline

If you have any questions about your medicines after being discharged from the R.U.H, their helpline number is 01225 825361 and is available between 3pm & 4pm, Monday to Friday.

The line is open from 9am until 5pm, however it's not guaranteed a pharmacist will be available unless you call between 3pm and 4pm.

Prescription Queries

The Bradford on Avon Health Centre has created a new option on the phone-line to help answer any prescription queries you may have. To speak to a member of the Prescription Team, please dial 01225 866611 and press option 4.

In order to free telephone lines for more urgent calls and to improve efficiency for all our patients, we regret requests for repeat prescriptions cannot be taken over the telephone.

Alternatively, if you are registered with the online service, you can write your query in the 'Medication Request Notes' box (please see image below for reference) found under the 'Current Prescription' tab and a member of the Prescription Team will ensure to answer you promptly. Please provide contact information in this box so that the Prescription Clerk can respond. For a helpful step by step guide on how to order a prescription via the on-line system please CLICK HERE.



For health & safety reasons it is practice policy not to take prescription requests over the telephone unless extreme circumstances and you are housebound.

To find out how to order your repeat medication, please refer to the several options explained on the 'Ordering' tab.

*Fraud Alert*

We please ask you NEVER to give out your card details over the phone. 

A patient has recently been contacted by someone claiming to be from our Surgery. The caller stated that the patient's prescription was ready for collection and could be delivered if credit/debit payment details were given. 

The practice will never ask you for your card details over the phone. 

If you experience any similar requests or have concerns that you may have been targeted, please contact the police via Action Fraud on 0300 123 2040. 

For more information, visit www.actionfraud.police.uk


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