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Text Messages & E-mails

SMS Text Message Reminders

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Since 11th January 2012, we have automatically sent appointment reminders by text message to patients who have given us a mobile phone number, but due to changes in data protection guidance, from 2nd June 2014 we will only send text message appointment reminders to patients who have specifically contacted us to confirm that they would like to receive them.

To let us know you are happy to continue to receive appointment reminders by text, please simply click here to submit a consent form to us on-line. Alternatively mention this to the receptionist the next time you need to telephone/visit the surgery.

If you do not wish to receive appointment reminders (by text) from the surgery, you do not need to do anything.

Please note: we will still continue to send generic text messages (to patients who have given us their mobile phone number) regarding the following services:

  • Seasonal texts - such as flu vaccination reminders
  • Reminders for annual reviews, for patients who may have a Chronic Disease
  • Any other instance where we would share generic practice information/changes to services

I f you do not wish to receive ANY text messages at all, please speak to the receptionist and this will be indicated on your medical record. 

E-mail Communication


From 13.10.14 the practice would like to start offering patients the opportunity to receive correspondence from the Surgery by e-mail. 

To provide consent for the Practice to do this, please complete the tear off slip on this e-mail consent form.docx and return it to Reception.

Please bring a form of photo identification with you (driving licence or passport) so that we may register you for this service

How we will use your e-mail address 

  1. We will limit e-mail correspondence to patients who are 18 years or over.
  2. We will use e-mail to communicate with you only basic information which is also non-urgent, such as (but not limited to): annual appointment invitations for patients with long-term conditions, bi-monthly practice newsletter, flu vaccination information if you are at risk, requests to make an appointment following receipt of a hospital letter or following a test result and any relevant referral paperwork.
  3. Any e-mails we send will be recorded in your medical record.
  4. We will not disclose your e-mail address to anyone outside the practice.
  5. We will include the initials of the surgery (BOAMHP) and the topic of the message in the ‘subject’ line of the e-mail, for example ‘BOAMHP-Newsletter’ or ‘BOAMHP-Appointment’. 

Your responsibilities 

  1. When consent has been recorded in your medical record, you will receive an e-mail with the subject line ‘Patient Record Email Verification’. You will need to respond to this e-mail before any e-mail communication can be sent to you from the Practice.
  2. This e-mail communication is not intended to be used as a form of two-way communication and therefore please do not reply to any e-mails. Please instead contact the practice in the normal way (by telephone or by visiting the surgery). It is especially important to not send an e-mail when in a medical emergency.
  3. Take precautions to protect the confidentiality of your e-mail account, such as regularly up-dating your password.
  4. Inform the surgery of changes in your e-mail address (photo ID will be required to do this at Reception OR your identity can be verified by the Nurse/Doctor at your next appointment)
  5. The surgery will not be responsible for any breach of information should you share with someone else the content of an e-mail you have received from the Practice or if someone else gains access to your e-mail account. It is your responsibility to ensure your e-mail account/password is confidential and personal to you.
  6. If at any time you wish to stop receiving e-mails from the Practice, simply reply to an e-mail with the word ‘STOP’ and we will amend your record to reflect this.


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