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Welcome to the Practice

 

Latest News

***PATIENT NOTICE**** 

We are currently experiencing technical difficulties at all surgery sites. Our engineers are working hard to resolve the problem as quickly as possible. We apologise for the inconvenience caused but ask for all routine matters to please call the Practice later today.

Posted: 10am 16/07/18


    

The Amesbury incident advice leaflet is now available, please click here.  

     

 

Posted: 13.07.18 

  


 

APPEAL FOR PATIENT SUPPORT 

 

Bradford on Avon & Melksham Health Partnership, along with other local surgeries in our area are experiencing unprecedented demand for appointments. A growing number of these surgeries (for example; Frome, Giffords and Pultney Street), like ourselves, have moved to telephone consultation led approaches, in an attempt to manage 1) patient safety 2) unprecedented demand for GP appointments and 3) a shortage of GPs.

 

We appreciate that the new system is not ideal for all of our patients, and know that patient safety is something which is causing concern amongst the local community. The partners feel that this appointment system keeps patients safe, with all urgent on the day patients assessed by a clinician.

 

We have a great team who have high standards and we absolutely want to provide the outstanding levels of service that we have been recognised for in the past. We are all working extremely hard, in challenging circumstances.

  

As a practice we have taken action by:

 

    • Broadening our clinical team: employing 2 Paramedics and a Clinical Pharmacist. We also have a strong team of Nurses offering pre-bookable appointments, our Emergency Nurses see patients on the day with a range of conditions and if appropriate can prescribe
    • Increasing the number of phone lines and staffing levels: 2 new medical receptionists starting this month, increasing the number of calls can be processed, sickness and recruitment issues have impacted the timeliness of calls being processed. Please be mindful that patient behaviour towards our staff (when negative) can have a detrimental effect on the health and well-being of those trying to help you
  • Renewing our emphasis with staff on the benefits of our flu vaccination program. Influenza outbreaks in winter and well into spring resulted in high levels of absence amongst all of our staff, which compounded pressures.

  • Recruiting more GPs: Dr Gough, Dr Heffer and Dr Chisnall retired in March/April and we want to ensure a high calibre of replacement, this is taking longer than we would have wished, as the national shortage of GPs is taking its toll. We have recruited Dr Debbie Cash, who was previously a locum and Dr Emma Cole who starts in July 2018. Dr Nell Wyatt will return to the surgery in August 2018. Dr Brontë Vidoni will join us as an associate after she qualifies and her maternity leave will be covered Dr Paul Thorne.
  • Implementing a ‘Did Not Attend’ (DNA) Policy, which will enable us to remove patients from our list should they continue to miss appointments

 

How you can help with us relieve some of the current pressures:

 

  • If you have concerns about a vulnerable older person, or you yourself feel you fall into this category then please call the TCOP Team (Transforming Care of the Older Person, where age UK and dementia UK workers work alongside our own staff, who liaise with the doctors,) directly on 01225 860812 and your needs will be assessed (please note this is a separate site, calls cannot be transferred to the appointments line)
  • Consider other ways of accessing healthcare; your local pharmacist is a great resource or you could consult NHS 111 for advice
  • Cancel your appointment if you are unable to attend, we are still experiencing 100’s of ‘Did Not Arrive’ appointments each month
  • Do not leave your medication requests until you have run out, please allow a minimum of 7 days
  • Once the emergency only message is in place, staff can only book an appointment if it is urgent on that day please call back the following day for routine GP appointments
  • Please consult the hospital which carried out the procedure if you have any post-operative problems/concerns
  • If a life threatening emergency for example chest pains, please ring 999
  • Please don’t ring first thing in the morning for results queries
  • Please register for online services, which will allow you to access a limited number of online appointments and order your repeat prescriptions, this is an area we hope to expand further in the near future
  • Please attend the Minor Injury Unit in Trowbridge if you have a minor injury such as; falls, bites, head injuries, etc
  • Social media is not a constructive way to communicate your concern, we ask that you consult the ‘have your say’ leaflets which explains various options for you to raise your concerns, including our comprehensive complaints procedure. Following this process will ensure that we can respond to your individual needs or concerns, more detail can be found on our website www.boamhp.co.uk

 

We continue to work closely with our Patient Participation Group (PPG) to find ways to address concerns raised by patients. The PPG would welcome new members to work constructively with the practice to find solutions they not have considered so far. Please email: ppgboam@gmail.com

Posted: 13.07.18 


 

Transforming health and social care

Local system leaders in health and social care invite anyone living in Wiltshire to take part in the development of our vision for the way we provide health and care services in the county.  Your views will help us to build and develop our health and wellbeing strategy, which sets the direction for services supporting people to live as well as possible.image

We’d like you to help us to understand what Wiltshire people consider to be the most important factors in their health and care.  The feedback you give us will also help us work out how to prioritise the money we have to help people manage their own health and wellbeing, and what support people need to live independently in their own communities for as long as possible.

Everyone – no matter what age – is welcome to contribute.  This is your county, so please share your thoughts with us.

The survey is open from until noon on Tuesday 3 July 2018 and can be accessed here: Your Wiltshire Vision 2018

For more information please click here


Walking for the Mind!

Bradford on Avon walking group

 

This free, weekly walking group is aimed at those living with Dementia and their carers. The 30-60 minute gentle walk will be led by a team of warm and welcoming qualified walk leaders.  It is great way to stay active both physically and mentally and afterward to socialise with new friends and mentally afterwards to socialise with new friends over a cuppa in one of the local cafes.

 

Meeting Point: Library, Bridge Street, Bradford on Avon, BA15 1 BY

Time: 2.00 pm

Every: Monday from 2nd July

 

For more information please contact:

Louise Gale on 07342 066608 or email louise.gale@wiltshire.gov.uk


CARERS WEEK - SUPPORT FOR CARERS AT THE SURGERY

The surgery runs an annual health check service for patients who are carers. Appointments are designed to give you a full health check and an opportunity to discuss your health. The appointment will last approximately 15 to 40 minutes. Representatives from Carers Support West Wilts and the Wiltshire Council/DWP Financial Assessment & Benefits Team are also available to offer advice or answer any queries.

Hayley Holland is the Practice Carers Representative.

She is able to provide help and information to Carers. She is also able to access services for you (appointments etc) so that they can be arranged at a time that suits you. 

To speak with Hayley, please telephone The Health Centre, BOA, 01225 866611.

carers week

 


 

Practice raises £ 82.71 for Alzheimer's Support 

 

 

 

charity

charity 

 

Chartiycharity

charity


 

38 Hours of Missed clinical time during May 2018 

 

 DNa poster

 

 


 

Age UK Wiltshire - Suspends nail care Service

From 1st July 2018 Age UK Wiltshire have decided to suspend their nail care service.  The suspension will allow them time to review how the service can be delivered in the future or whether it might continue in another form.

 

Current nail care clients are being advised by letter of the suspension and that any appointments booked after 1st July will not be going ahead.

 

If clients need help to find alternative nail care then they can contact the Society of Chiropodists and Podiatrists on 0207 234 8620 or, alternatively, they can use the Society’s search function to find nearby nail care practitioners: https://www.scpod.org/find-a-podiatrist/.

 


 

PRESS RELEASE  ccg

11 June 2018

Have your say on a new approach to gluten-free prescribing

Wiltshire Clinical Commissioning Group (CCG) is reviewing its policy on prescribing gluten-free foods in line with national guidance and is encouraging Wiltshire patients, the public and clinicians to have their say on two proposed options.

For more information please click here


Well done  Practice receptionist Jacqueline Jarvis & her husband completing Macmillan walk & raising £600 for charity

JJ

 



Exciting Opportunity!

hiring

Medical Receptionist Vacancy

Closing date for applicants: Friday 22nd June 2018

We are a forward thinking friendly Practice who value people and their contribution to the organisation at all levels.

We currently have an opening for a part time temporary (6 months) Medical Receptionist.

If you like a challenge and thrive on working in a busy environment you may be the person we are looking for. We seek reliable, confident and caring people who are enthusiastic about working in a busy environment and with the public.

Flexibility and adaptability will be essential as you will also be required to cover holidays and sickness, at our four sites.

For more details on how to apply, please click here.

Posted: 12.06.18


Falls and balance classes

Classes are specially designed to help people who have concerns regarding their balance, have has a fall or who are afraid they may fall. The class involves a variety of standing exercises supported by a chair which improves strength and balance and help participants to increase their confidence.

Class: Tuesday – Starting 20th February 2018

Time:   12.30 -1.15pm

1.30 – 2.15pm

2.30pm – 3.15pm

Location: United Church Hall, 10 St Margaret’s Hill, Bradford on Avon, BA15 1DT

Cost: £ 2.50 per person

For more information contact – Sally Phillips or email sally.phillips@wiltshire.gov.uk


 

NHS England press releases

Don't let hay fever ruin your day - click here

Stay Safe in the sun - Click here

hay fever

sun image

ticks poster

hayfever image


 

Self-referral for Physiotherapy

 

physio

Self referral form

Physiotherapy Patient information leaflet


 

cafe


Practice news update!

 

As you know Dr Gough & Dr Heffer retired from the Partnership at the end of March 2018. Dr Janice Patrick will be the new Senior Partner and she will be giving an update next month. 

 

Dr Chisnall has also retired from the Partnership for personal reasons, he wishes everyone the best and thanks patients, staff and partners for 15 happy years.

 

We have made 3 new GP appointments, these doctors will be arriving over the next 4 months. Dr Debbie Cash, who was working as a locum with us previously, will now be continuing with us as an associate. Dr Bronte Vidoni, who is one of our current trainee doctors, will also be staying on after she qualifies in August 2018. Dr Emma Cole will join us in July 2018 after relocating to the area with her family.

 


 

 

Allergy Awareness Week

Allergy Awareness Week is run by Allergy UK and will run from Monday 23rd April to Sunday 29th April 2018.

What is the aim of Allergy Awareness Week?

The focus of Allergy Awareness Week will be on “travelling with an allergy” and the difficulties this can cause sufferers. During the awareness week, Allergy UK will be sharing their top travel tips with allergy sufferers and advice on how to cope with these, as well as spreading awareness.

For more information please click here


 

10th – 16th April Parkinsons’s Awareness Week

Parkinson’s Awareness Week is the biggest opportunity of the year to reach more people affected by Parkinson’s and change public attitude of the disease.

For more information please click here


 

DIABETES PREVENTION WEEK 16 – 22nd April 2018

 

Around 2Diabetes image00,000 people are diagnosed with type 2 diabetes every year – you don’t need to be one of them.

 

Start your journey to a Healthier You with the Healthier You:

NHS Diabetes Prevention Programme.

 

A free, personalised programme to help you with your weight, healthy eating and exercise – reducing your risk of developing Type 2 diabetes.

 

See if you may be at high risk of type 2 diabetes at www.diabetes.org.uk/risk and speak to your GP practice team to check if you’re eligible for the programme.

 


 

Coping with stress following a major incident

You may find this leaflet helpful if you have been involved in, or affected by, a traumatic incident.  It provides information on how you may expect to feel in the days and months ahead, and to help you understand and have more control over your experience.

Please click here


“All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Bradford on Avon and Melksham Health Partnership in the last financial year was £61,442 before tax and National Insurance. This is for 7 full time GPs, 4 part time GPs, and 3 locum GPs who worked in the practice for more than six months.”


 

 

Volunteering Opportunities in Bradford on Avon   

 

Age UK Wiltshire and The Hub want to improve the health and wellbeing of older people and those in need living in our community - please can you help us make a difference?

Why not pop along to our coffee morning to find our more?

 

Friday 20th April 10.30 – 12.30

The Hub, Old Town Hall,

Church Street.

Bradford on Avon

BA15 1LS

 

For more information click here


 

Top of Form

Do you have type 2 diabetes?

The X-pert Diabetes Programme will provide all the information you need to manage your diabetes. It is based on the latest scientific evidence and can help you to improve your health and quality of life. You may even be able to reverse your diabetes altogether.

For more information please click the links

Poster & Leaflet


National Autism Awareness Week is between 26th Mar – 2nd Apr

 

Are  arrange an event covering 4 days (26th - 29th Mar 2018) around Wiltshire to promote awareness. We hope to set up a stand/display in supermarkets in 4 areas around Wiltshire – Trowbridge, Salisbury, Chippenham and Devizes to maximise the message we are trying to deliver and capture as many people as possible.

 

Monday 26th March 2018 Trowbridge

The Atrium, County Hall, Trowbridge with WPCC 9.30-3pm

ASDA, Trowbridge, 9.30am-3pm

 

Tuesday 27th March 2018 Salisbury

Waitrose, Salisbury, 9.30am-1pm

Salisbury Library,  1.30pm-3pm

 

Wednesday 28th March 2018 Chippenham

Morrisons, Chippenham, 9.30am-3pm

 

Thursday 29th March 2018 Devizes

Morrisons, Devizes, 9.30am-3pm

 


 

Finding out about your Results

  

Please call the Results Team on 01225 866611 and select option 3.

 

Results line opening hours changing from 7th March 2018 Monday-Friday

11am-5.30pm

 

Most results will be available in 5 working days OR 1 calendar week.

This gives the Doctor time to receive and review your results.

 

We will give you your results & any message from the Doctor regarding your results when you call.

 

Please click here to view Results Leaflet 

 


 

 

Bradford on Avon - Leg Club New opening Day

From Monday

9th April 2018

BRADFORD ON AVON Leg Club Will be on a  

MONDAY MORNING!

9am—11.30am  

SAME TIME, SAME PLACE, SAME STAFF

*********************

Volunteers

Wanted at the Leg Club: At St Margaret's Hall

please contact Ruth Randall - Project Lead Tel; 01225 860812

 Duties will include:

To chat with members

Help with setting up of kitchen for teas and coffees

Making up note folders(when needed)

Washing up

Emptying and replenishing of wasing bowls

Leg Club image


PSA testing and prostate cancer: advice for well men aged 50 and over

 

Prostate cancer is the most common cancer in men in the UK, with over 40,000 new cases diagnosed every year.

Prostate cancer usually develops slowly, so there may be no signs you have it for many years.

Symptoms often only become apparent when your prostate is large enough to affect the urethra (the tube that carries urine from the bladder to the penis).

When this happens, you may notice things like an increased need to urinate, straining while urinating and a feeling that your bladder has not fully emptied.

These symptoms shouldn’t be ignored, but they do not mean you definitely have prostate cancer. It is more likely that they are caused by something else, such as benign prostatic hyperplasia (also known as BPH or prostate enlargement).

For more information please click NHS England Fact sheet


 

Your local Transforming Care for Older PeopleTeam

 (TCOP)

hands

 

We are your Older Person’s Team and we are here to help you. Our aim is to ensure you feel supported and have access to the services that are right for you.

We have a range of medical and non-medical staff and can refer you to a GP if necessary.

 

For more information please click here

Please view the TCOP presentation and meet the team click here

 

 


Bradford on Avon & Melksham Health Partnership are Recruiting

 

Salaried GP (up to 8 sessions – part time available) - permanent vacancy

21,500 patients, situated in beautiful Bradford on Avon & Melksham - a stone’s throw from Bath

 

We have an opening for you to join our ‘outstanding’ CQC & award winning team.

 

Ideal for both experienced GPs and for those who are just starting out:

 

  • Flexible supportive GP Training practice, with mentorship and appraisal guidance available
  • Weekly practice meetings for education (CPD), communication & support
  • Strong team ethos
  • 100% QOF results
  • Excellent support via Emergency Nurses, ECP, Paramedic & Practice Pharmacist
  • Career progression opportunities
  • Social prescribing model – including leg club, dementia café and  a  demonstrator site for integrated health and social care
  • Dispensary & Clinical Research
  • Competitive sessional rates
  • Closing date will be:  (4 weeks)   But will close sooner if enough suitable applicants apply.

 

Phone and come and visit us anytime!

 

Michelle Coleman, Practice Manager – 01225 866611

wccg.boasecretaries@nhs.net 

 

20.02.18

 


 

Practice News from Dr Nigel Gough & Dr James Heffer

 

Dear Patients

 

After nearly 70 years (between us) in General Practice at the Health Centre, we are writing to let you know that we are both retiring as Partners at the end of March 2018. Although we will each still be undertaking some medical work, we will no longer be acting as regular doctors in the surgery.

 

It has been a privilege and a most fulfilling and rewarding way to spend our working lives and we have enjoyed seeing the generations pass through the Practice and watching the community change over those years. We recognise that our retirement will represent a big change for ourselves and for our patients, but we are sure that all parties will adapt successfully to that change.

 

The Practice will be writing to you in a few weeks to set out what this will mean for our patients and patient services, but in the meantime we would like to thank you for keeping us interested and enthusiastic over the last three-and-a-half decades.

 

With best wishes,

 

Dr Nigel Gough and Dr James Heffer

 


 

Dr Nell Wyatt - Clipper Round the world update

 

Nell

 


 

healthy logo 

Please click here


Reduce your risk’ of cervical cancer

Women across Wiltshire have been urged by local health bosses to do their best to prevent cervical cancer.

National charity Jo’s Cervical Cancer Trust has today (Monday jo cervial cancer22 January 2018) launched Cervical Cancer Prevention Week, with the theme of ‘reduce your risk’.

And doctors across Wiltshire have joined the call for women in the area to:

  • Attend cervical screening when invited;
  • Know the symptoms of cervical cancer and seek medical advice if experiencing any;
  • Take up the HPV vaccination if aged 11 to 18;
  • Talk to friends and family to ensure they know how they can reduce their risk;
  • Know where to find support and further information.

For more information on cervical screening, visit https://www.nhs.uk/conditions/cervical-screening/


Stop Smoking services available in Wiltshire


Free, proven support to help you quit!

Join the millions of people who have used Smokefree support to help them stop smoking. We’ve got loads of support to help you quit, so choose what's right for you.


 http://www.wiltshire.gov.uk/public-health-stop-smoking

Smokers will also find useful information at  https://www.nhs.uk/smokefree

 


 

Wiltshire IAPT Service (Improving Access to Psychological Therapy) Lift logo

 

The Wiltshire IAPT Service is an NHS provider of psychological support to patients over the age of 16 years registered with a Wiltshire GP practice.

 

The service provides a wide range of support through GP surgeries to people experiencing common mental health difficulties, primarily those associated with anxiety and depression.  The Wiltshire IAPT services range from self-help therapies, to psycho-educational courses, online and one to one support.

 

Assessment appointments with a Psychology Practitioner can be arranged by calling the Wiltshire IAPT Service administration team on 01380 731 335.

 

For more information please visit the following link

 https://iapt-wilts.awp.nhs.uk/

 


 

Act F.A.S.T. campaign returns to empower people to call 999 at any sign of a stroke

 

On 1st February 2018, Public Health England, working closely with Stroke Association, will relaunch the national “Act F.A.S.T.” stroke campaign.

 

The campaign raises awareness for the signs of stroke and reinforces the importance of acting F.A.S.T. and calling 999 if you notice any single one of the signs in themselves or others. All three signs are not needed in order to make a 999 call, one is enough. Therefore, the campaign urges individuals to act without hesitation, upon spotting any sign, for both themselves and on behalf of others.

 

The campaign is built around the ‘Act F.A.S.T.’ (Face, Arms, Speech, Time) acronym to highlight the key signs of stroke and emphasise the importance of acting quickly by calling 999:

 

  • Face – has their face fallen on one side? Can they smile?
  • Arms – can they raise both arms and keep them there?
  • Speech – is their speech slurred?
  • Time to call 999

 

A stroke is known as a ‘brain attack’. There are over 100,000 strokes a year in the UK, causing over 40,000 deaths. It is a medical emergency that requires immediate attention as every minute is vital. That is why calling 999 is so crucial. An ambulance can give stroke patients those extra precious minutes, through faster and more specialist treatment via their knowledge of the nearest appropriate Hyper Acute Stroke Unit.

For more information please click here


 

If you use the services of Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) your welcome.

Come have a coffee and a chat.

T.U.G will be available from 15.01.18 for 1pm to 5pm for the next month, times may change in February.

Sessions will run:

1pm to 4pm free drop-in for coffee, chat Advice on Benefits/Services etc.

4pm to 4.45pm Mindfulness/Mediation and wellness sessions come for relaxing meditation and share your tips for keeping well.

For more information please click here


 

 Carer’s café

Get support   share information    Relax

The Kings Arms, 20 market Place, Melksham

1st Thursday of every month

10.30am – 12.00pm

For anyone aged 18 or over who help another person in their day to day life, usually a relative or friend, who could not manage without that support

For more information, please contact Carers Support Wiltshire on Freephone 0800 181 4118 or email admin@carersinwiltshire.co.uk

Or you can visit www.carerinwiltshire.co.uk


Could you be a LINK?  Co-ordinator

People in the community need help to get to hospital or their GP surgery.

BUT they need transport. Melksham Link can provide transport BUT we need volunteers to arrange it.

You would take the phone messages, arrange a driver answer the caller know what time the driver will collect them. You could do one week at a time, probably every four weeks, or you might do 2 or 3 regularly per month.   A mobile phone is provided & is handed over along with the paperwork to whoever is next on duty

 Phone or email for more details

07979 129052

01.12.17


Antibiotic resistance is one of the biggest threats facing us today.

Why it is relevant to you: without effective antibiotics many routine treatments will become increasingly dangerous. Setting broken bones, basic operations, even chemotherapy and animal health all rely on access to antibiotics that work.

What we want you to do: To slow resistance we need to cut the unnecessary use of antibiotics. We invite the public, students and educators, farmers, the veterinary and medical communities and professional organisations, to become Antibiotic Guardians.

For more information please click here

13.11.17


 

Why have I been referred?

 

Your GP will discuss with you and, if appropriate, your carer, about why a referral is being recommended. It is usually because your GP wants a specialist’s help in deciding on the best way to treat your condition.

For more information please click here

30.10.17


 

Shortage of Pneumococcal polysaccharide vaccine

 

There is a current shortage of the PPV23 vaccine which is likely to continue for the foreseeable future. There is only one licensed vaccine available and although the company are expecting more stock deliveries during October, the volume anticipated is unlikely to be sufficient to vaccinate the whole 65 year old cohort this winter.

 

The vaccine covers the 23 most common serotypes of Streptococcus pneumoniae (the pneumococcus) that are responsible for a range of diseases including meningitis, septicaemia and pneumonia.

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